At bm55, we believe gaming should always be fun — never stressful. This page gives you everything you need to keep your play healthy, balanced, and within your limits.
Our Commitment
Gaming at bm55 is meant to be entertainment — a way to unwind after a long day in Manila, enjoy some excitement during a weekend in Cebu, or catch the thrill of live casino action from wherever you are in the Philippines. But we also know that for some players, gambling can become more than just a pastime.
That's why bm55 has built a full suite of responsible gaming tools directly into the platform. From deposit limits to self-exclusion, we give you real control over your gaming activity — not just a checkbox on a form. Our support team is available 24/7 to assist any player who feels their gaming habits may be getting out of hand.
We also work in alignment with PAGCOR's responsible gaming framework, which sets the standard for player protection across licensed online gaming platforms in the Philippines. If you ever feel you need external support, PAGCOR's responsible gaming resources are available to all Filipino players.
Remember: Gambling is a form of entertainment, not a way to earn income. Only wager amounts you are fully comfortable losing. Never chase losses — that's when gaming stops being fun.
Player Protection Tools
Every bm55 account comes with access to these responsible gaming features. You can activate or adjust them anytime from your account settings or by contacting our support team.
Set a maximum amount you can deposit into your bm55 account on a daily, weekly, or monthly basis. Once your limit is reached, no further deposits are accepted until the period resets. Increases to your limit take 7 days to take effect — decreases apply immediately.
Define the maximum amount you're willing to lose within a set time period. When your loss limit is reached, bm55 will automatically restrict further wagering until the period ends. This is one of the most effective tools for keeping your gaming within a comfortable budget.
Set a maximum session duration so bm55 will remind you — or automatically log you out — after a specified period of play. Whether it's 30 minutes or 3 hours, staying aware of how long you've been playing is a key part of responsible gaming.
Enable periodic pop-up reminders that show you how long you've been playing and your net gaming activity during the session. These reality checks help you stay grounded and make conscious decisions about whether to continue playing or take a break.
Need a short break? Activate a cool-off period of 24 hours, 7 days, or 30 days. During this time, your bm55 account will be temporarily suspended and you won't be able to log in or place bets. This is ideal if you feel you need a brief pause without full self-exclusion.
If you feel your gaming is becoming a problem, you can request a self-exclusion that closes your bm55 account for a minimum of 6 months or permanently. During self-exclusion, you will not receive any marketing communications and your account cannot be reopened early.
Self-Exclusion
Self-exclusion is a serious step, and bm55 makes it straightforward to request. Once activated, your exclusion is binding for the full duration you select. Our team processes all self-exclusion requests with urgency and full confidentiality.
You can choose from the following self-exclusion periods:
Important: Self-exclusion requests cannot be reversed before the selected period ends. Please consider your decision carefully. If you are in crisis, contact our support team immediately — we are here to help.
Visit bm55.app and log in using your registered email and password. If you are unable to log in, contact our 24/7 live chat support directly and request self-exclusion — they can process it on your behalf.
Navigate to your account profile and select "Responsible Gaming" from the settings menu. This section contains all player protection tools including deposit limits, cool-off periods, and self-exclusion.
Click on "Self-Exclusion," review the terms, and select the duration that best fits your situation. You will be asked to confirm your decision twice to ensure it is intentional.
Once confirmed, your account will be suspended immediately. You will receive an email confirmation of your self-exclusion. bm55 will also remove you from all marketing lists and cease all promotional communications for the duration of your exclusion.
Self-exclusion from bm55 is a strong first step. We also encourage you to reach out to PAGCOR's responsible gaming program and other support organizations for additional guidance and counseling resources available to Filipino players.
Know the Signs
Problem gambling can affect anyone — regardless of age, income, or background. Recognizing the early warning signs is the first step toward getting help. If any of the following sound familiar, it may be time to use bm55's responsible gaming tools or seek outside support.
Continuing to gamble in an attempt to win back money you've already lost — often leading to even bigger losses. This is one of the most common and dangerous patterns in problem gambling.
Spending far more time gaming than you intended, or losing awareness of how long you've been playing. If hours pass without you noticing, it's a sign your gaming may be becoming compulsive.
Wagering money that was set aside for rent, bills, groceries, or other essential expenses. If gambling is affecting your ability to meet financial obligations, this is a serious warning sign.
Lying to family members, friends, or colleagues about how much time or money you spend on gaming. Secrecy around gambling activity is a strong indicator that it may be causing harm.
Using gaming as a way to cope with stress, anxiety, depression, or personal problems. While gaming can be a fun distraction, relying on it as an emotional escape is a warning sign worth taking seriously.
Repeatedly trying to cut back or stop gambling but finding yourself unable to do so. If you've made promises to yourself or others about quitting and haven't been able to follow through, please reach out for help.
Self-Assessment
Answer these questions honestly. If you find yourself saying "yes" to several of them, it may be time to use bm55's responsible gaming tools or speak with a professional.
Have you ever spent more money on gambling than you originally planned to?
Have you gambled with money that was meant for household expenses, bills, or savings?
Do you feel restless, irritable, or anxious when you try to reduce or stop gambling?
Have you tried to win back money you lost by gambling more?
Have you lied to family or friends about how much time or money you spend on gaming?
Has gambling caused problems in your relationships, work, or studies?
Do you find yourself thinking about gambling even when you're not playing?
Have you borrowed money or sold belongings to fund your gambling?
If you answered yes to two or more of these questions, we strongly encourage you to use bm55's responsible gaming tools — such as deposit limits, a cool-off period, or self-exclusion — and consider reaching out to a professional support service. You are not alone, and help is available.
Account Controls
All of the following controls are available to every bm55 player. You can set or adjust them through your account settings or by contacting our 24/7 support team.
All limits are applied in Philippine Peso (₱). Contact our support team if you need assistance setting up any of these controls.
Gaming at bm55 is best enjoyed when it's fun, controlled, and within your means. Log in today, set your limits, and enjoy hundreds of live casino games, slots, bingo, and sports betting — the smart way. Must be 21 years or older to play.
21+ only. Please gamble responsibly. If you need help, use our self-exclusion tools or contact our 24/7 support team.